Your Rights as Our Client

Your rights include the following:

Legal Rights

You maintain the same legal rights guaranteed by State and Federal constitutions, unless any are limited by a court. You will not be discriminated against because of race, color, national origin, gender, sexual orientation, religion, age, disability or degree of handicap, or ability to pay.

Personal Rights & Responsibilities

You have the right to be treated with dignity and respect, to be free from abuse, coercion and exploitation at all times. This means that you have the right:

To be treated with respect for your privacy and the confidentiality of information about your treatment. ONH values a collaborative, team-based approach to providing services. When clinically appropriate, information about your needs and goals may be confidentially shared with other ONH providers to guide development and provision of the most suitable service plan for you. Information will not be disclosed to any outside party without your permission, unless it is required by court order or law.

Please Note: The State of New Hampshire mandates the involuntary release of confidential information under specific circumstances:

ONH is required to report any suspicion of abuse or neglect of children to the appropriate state agencies.
Any threats of violence or destruction towards self, others, or property may be reported to the intended victim or the police having local jurisdiction.

You have the right to review, with a written request, your record with a member of your treatment team who can answer any questions you might have, and have a copy made available to you at your cost.

2. To participate in development of an individualized treatment plan. Based on initial and ongoing evaluations of your needs and goals, you will help develop, review and revise a plan detailing services and treatments recommended to assist you in meeting your goals. You have the responsibility to participate as actively and honestly as you can, and keep your treatment providers informed of any changes in your needs or goals. You also have a responsibility to ask questions about your treatment so that you fully understand it.

3. To be treated in a safe and secure environment. You will receive services in the most therapeutic setting available, one which encourages health, fosters independence and choice, and promotes progress toward your goals. You have the responsibility to assist in creating a safe environment for yourself and others. If necessary, your freedom of choice may be limited, but only as needed to provide a secure environment. Threats of violence or destruction, and weapons are not permitted in or on ONH property or at any ONH sponsored activity.

4. To complain or bring a grievance if you think that your rights have been violated, and have this investigated. The complaint may be written or verbal, and forwarded to:

Complaint Investigator
OdysseyNH
P.O. Box 479
Hampton, NH 03842
603.758.1550